Hyper Living Return and Refund Policy
Last Updated: [July 1, 2025]
1. Return Policy
You have 30 days from the shipment date to request a return.
2. Damages and Issues
Contact us within 30 days of delivery for damaged or defective items. We provide free replacement or full refund. No restocking fees.
3. Exchanges
Size/damage exchanges: Free with prepaid return label.
Non-defective exchanges: Return item first then repurchase.
4. Eligibility for Returns
Requirements:
- Original condition with tags and accessories
- Sealed electronic components intact
- Order number proof
5. Return Process
Email tea@hyper-crafts.com within 30 days.
We send prepaid label and instructions.
Ship securely to:
Hyper Living Returns
3401 South Sentous Avenue,#129,West Covina,CA 91792
Attn: Fengbo Deng
Telephone: 8402447508
6. Refunds
Full refund processed in 1-3 business days after inspection.
Refund issued to original payment method (3-10 business days).
7. International Orders
India: 12.5% sales tax included.
USA: California orders include 7.25% state tax.
Customers cover return import duties.
8. Non-Returnable Items
Items with broken electronic seals
Customized products
Gift cards
9. Contact
Email: tea@hyper-crafts.com
Phone: +1 (628) 290-0060
Hours: Mon-Fri 9AM-5PM PST
